> ## Documentation Index
> Fetch the complete documentation index at: https://handbook.daydream.dental/llms.txt
> Use this file to discover all available pages before exploring further.

# Launch Day Phase

## What Launch Day Means

Launch Day marks the transition from onboarding into active service with DayDream.

At this point:

* Your platform setup is complete
* Your workflows are live
* The DayDream team begins handling work as outlined in your signed services

Launch Day is not a one-time event — it's the start of your ongoing partnership with DayDream.

***

## What Changes on Launch Day

On Launch Day, DayDream officially begins working within your systems based on the services you selected.

This may include:

* Insurance A/R (claims, payments, and reconciliations)
* Claims Cleanup
* Verifications

Your office does not need to change how you work day to day unless discussed during onboarding.

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## How to Work With DayDream After Launch

Once live, most day-to-day collaboration happens through the platform.

### Tasks

Tasks are used for patient-specific questions or requests.

* If action is needed from your office, it will appear in **My Tasks**
* If you've responded and are waiting on DayDream, it will appear in **Waiting for DayDream**

### Visibility

* **Uploads**: where paper checks and EOBs are submitted
* **EOBs**: where payments are digitized, posted, and tracked (informational for offices)
* **Verifications**: where appointment verification status can be viewed (informational for offices)
* **Outstanding Claims**: where DayDream works unpaid claims (informational for offices)

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## What We'll Continue to Need From Your Office

To keep things running smoothly after launch:

* Upload paper checks and EOBs promptly and make bank deposits promptly
* Keep insurance information updated in your PMS
* Update portal logins in DayDream when they change
* Respond to Tasks when office input is needed

These small actions support faster turnaround and fewer follow-ups.

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## Adding or Updating Team Members

If a new team member joins your practice after launch:

* Invite them through **Settings → Team**
* Have them review:
  * Training Phase and it's subsections of the DayDream platform
  * DayDream Standards (if applicable)

This helps new staff get aligned without slowing things down.

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## What Success Looks Like After Launch

In the weeks following Launch Day, you should expect:

* Fewer manual follow-ups
* Clear visibility into work in progress
* Consistent communication through the platform
* Reduced billing friction over time

If questions come up, your DayDream point of contact is always available.

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## A Final Note

DayDream's systems and standards are designed to create consistency, clarity, and long-term improvement — even when that means changing how things were done before.

Launch Day isn't about perfection.\
It's about momentum.

We're excited to be live with your practice.

***